Member Experience & Lending Specialist II

Wescom Financial; Palmdale (CA); On-site; USD 3,487,000 - 4,878,000; Full time

Job summary

Wescom Credit Union in California is seeking a Member Service Representative with a focus on consultative member engagement, loans, memberships, and accounts. You will handle deposits, withdrawals, and everyday transactions while guiding members to Wescom products and services.

The role requires high school diploma, NMLS registration, Notary Public licensing, and proficiency with Microsoft Office. You will work within a service-oriented team, maintain compliance, and support branch operations.

Qualifications

• High School graduate.
• NMLS registration required and maintained.
• Notary Public licensing maintained.
• Proficient in Microsoft Word, Excel, Outlook.

Responsibilities

• Provide consultative services to members regarding credit union products and services.
• Assist members with memberships, loan accounts and services, and data entry.
• Process transactions with accuracy and adherence to audit requirements.
• Promote Wescom products and services and refer members to specialists as appropriate.
• Resolve member inquiries and ensure a high level of member satisfaction.

Skills

Customer service skills

Education

High School graduate

NMLS registration (required)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Wescom Credit Union in California is seeking a Member Service Representative with a focus on consultative member engagement, loans, memberships, and accounts. You will handle deposits, withdrawals, and everyday transactions while guiding members to Wescom products and services.

The role requires high school diploma, NMLS registration, Notary Public licensing, and proficiency with Microsoft Office. You will work within a service-oriented team, maintain compliance, and support branch operations.