Member Experience Advisor II

Wescom Financial; Torrance (CA); On-site; USD 35,000 - 49,000; Full time

Job summary

Wescom Financial in Torrance, CA, seeks a friendly Member Service Associate to assist members with memberships, deposits, loans, and services. You will promote products, process transactions, and ensure accurate data entry while delivering a high level of member satisfaction.

Responsibilities include cross-selling Wescom offerings, referring members to Mortgage and Insurance partners, and maintaining compliance with audit requirements.

Qualifications

• High School diploma or equivalent.
• Strong customer service and sales orientation.
• Ability to handle cash accurately and maintain records.

Responsibilities

• Assist members with memberships, loans, deposits, and services.
• Promote Wescom products and refer members to specialists when appropriate.
• Process transactions and maintain accurate data entry and audits.
• Support omni-channel member engagement through mobile, online, and in-branch tools.

Skills

Customer service

Cash handling

Sales/referral

Communication

Education

High School graduate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Credit Union software

Job description

Wescom Financial in Torrance, CA, seeks a friendly Member Service Associate to assist members with memberships, deposits, loans, and services. You will promote products, process transactions, and ensure accurate data entry while delivering a high level of member satisfaction.

Responsibilities include cross-selling Wescom offerings, referring members to Mortgage and Insurance partners, and maintaining compliance with audit requirements.