Member Experience Advisor II

Wescom Central Credit Union; Palmdale (CA); On-site; USD 53,000 - 74,000; Full time

Job summary

Wescom Central Credit Union in Palmdale, CA seeks a Member Service Representative to provide consultative services to members and assist with memberships, loans, and account openings. You will process transactions, answer inquiries, and refer members to Wescom products to deepen relationships.

The role emphasizes delivering a signature member experience, compliance with policies, and partnering with departments to promote home equity and mortgage services as needed.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Demonstrates consultative approach to member interactions.

Responsibilities

• Provide consultative services to members regarding credit union products and services.
• Assist members with memberships, loan accounts and services, and savings accounts.
• Process transactions and serve as initial member contact point.
• Promote Wescom products and services to deepen member relationships.
• Refer members to in-house specialists for mortgages and insurance as appropriate.

Skills

Customer service

Verbal communication

Relationship building

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Wescom Central Credit Union in Palmdale, CA seeks a Member Service Representative to provide consultative services to members and assist with memberships, loans, and account openings. You will process transactions, answer inquiries, and refer members to Wescom products to deepen relationships.

The role emphasizes delivering a signature member experience, compliance with policies, and partnering with departments to promote home equity and mortgage services as needed.