Member Experience Specialist II

Wescom; Palmdale (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote and hybrid work options

Benefits for full-time and part-time

Job summary

Wescom Financial in California is seeking a Member Service Representative to provide consultative guidance on credit union products and services. You will assist members with memberships, accounts, loans, and related transactions, delivering accurate information and referring members to Wescom solutions to deepen relationships.

As part of a branch team, you will handle omni-channel service, ensure compliance, support security measures, and participate in standard training.

Qualifications

• High school diploma and customer service experience preferred.
• Experience handling deposits, withdrawals and transfers.
• Ability to handle cash and maintain accuracy in transactions.

Responsibilities

• Assist members with deposits, withdrawals, and transfers.
• Provide information on Wescom products and services.
• Process loan, credit card and home equity applications as needed.
• Refer members to mortgage and real estate services.
• Maintain confidentiality and comply with audit requirements.

Skills

Customer service

Cross-selling

Data entry

Audit compliance

Education

High School diploma

Tools

Microsoft Office

Banking software

Job description

Wescom Financial in California is seeking a Member Service Representative to provide consultative guidance on credit union products and services. You will assist members with memberships, accounts, loans, and related transactions, delivering accurate information and referring members to Wescom solutions to deepen relationships.

As part of a branch team, you will handle omni-channel service, ensure compliance, support security measures, and participate in standard training.