Member Experience Consultant II

Wescom Central Credit Union; Torrance (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Wescom Central Credit Union in Torrance, CA is seeking a Member Service Representative to provide consultative services to members, assist with memberships, loan accounts, and services, and accurately process transactions. You will promote the member experience and refer Wescom products when appropriate.

The role involves handling auto/personal loan referrals, assisting with home equity inquiries, and maintaining knowledge of products and fiduciary services.

Qualifications

• Proven customer service experience in financial services.
• Ability to explain products and services clearly to members.
• Strong attention to accuracy and compliance with policy.

Responsibilities

• Provide consultative services to members and assist with memberships, loans, and accounts.
• Process transactions and balance cash drawer with accuracy.
• Promote the Member Experience and refer Wescom products and services.
• Assist members with auto/personal loan referrals and home equity inquiries.

Skills

Customer service

Financial services knowledge

Cross-selling

Cash handling

Education

High School diploma

Tools

Microsoft Office

Job description

Wescom Central Credit Union in Torrance, CA is seeking a Member Service Representative to provide consultative services to members, assist with memberships, loan accounts, and services, and accurately process transactions. You will promote the member experience and refer Wescom products when appropriate.

The role involves handling auto/personal loan referrals, assisting with home equity inquiries, and maintaining knowledge of products and fiduciary services.