Member Experience Specialist II (Hybrid)

Wescom Financial Services, LLC; Laguna Niguel (CA); Hybrid; USD 72,524,000 - 101,464,000; Full time

Job summary

Wescom Credit Union in Laguna Niguel, CA seeks a Member Services Representative II to provide consultative member services, assist with accounts and loans, and actively refer members to Wescom products. This role emphasizes accuracy, compliance, and building lasting member relationships in a busy branch.

The position requires a high school diploma, strong communication skills, and proficiency with Microsoft Office and credit union systems.

Qualifications

• High school graduate with customer service experience preferred.
• Proficient in Microsoft Office and Credit Union systems.
• Strong interpersonal and communication skills.

Responsibilities

• Provide consultative services to members about Wescom products and services.
• Assist members with deposits, loans, and opening accounts.
• Refer members to Wescom products and services as appropriate.
• Maintain data accuracy and adhere to audit requirements.

Job description

Wescom Credit Union in Laguna Niguel, CA seeks a Member Services Representative II to provide consultative member services, assist with accounts and loans, and actively refer members to Wescom products. This role emphasizes accuracy, compliance, and building lasting member relationships in a busy branch.

The position requires a high school diploma, strong communication skills, and proficiency with Microsoft Office and credit union systems.