Remote Member Experience Guide - Healthcare Support

SCAN Health Insurance; Carson City (NV); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) match

Tuition reimbursement

Job summary

SCAN Health Insurance is seeking a Member Experience Associate to deliver empathetic, high-quality service to members in a remote role. You will translate benefits, claims, and processes into clear guidance, resolving inquiries with accountability and respect.

Ideal candidates have a High School Diploma, 1+ year of customer service experience in healthcare or related settings, and fluency in English. Additional languages are a plus; remote work includes a competitive benefits package.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• English (read, write, speak) required.
• Experience resolving customer issues across multiple systems.
• Empathy and ability to make interactions personal and respectful.

Responsibilities

• Own and resolve member inquiries from inquiry to resolution with clarity and accountability.
• Translate benefits, claims, and processes into simple, actionable guidance.
• Deliver high-quality, empathetic member service in a remote setting.

Skills

Empathy

Fluent in other languages

Education

High School Diploma or equivalent

Job description

SCAN Health Insurance is seeking a Member Experience Associate to deliver empathetic, high-quality service to members in a remote role. You will translate benefits, claims, and processes into clear guidance, resolving inquiries with accountability and respect.

Ideal candidates have a High School Diploma, 1+ year of customer service experience in healthcare or related settings, and fluency in English. Additional languages are a plus; remote work includes a competitive benefits package.