Remote Member Experience Advocate – Las Vegas

E2E Alignment Healthcare USA, LLC; Las Vegas (NV); Remote; USD 23,000 - 32,000; Full time

Job summary

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to seniors and individuals with disabilities. This remote role requires residing in Las Vegas, NV for consideration, and emphasizes empathy, ownership, and first-call resolution.

The role will involve handling inquiries about benefits, eligibility, and provider networks, while documenting interactions and driving exceptional member experiences.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2+ years of customer service, contact center, or member support experience.
• Experience with Medicare Advantage or managed care plans preferred.

Responsibilities

• Build caring connections with every member and resolve inquiries during the initial contact.
• Lead end-to-end member interactions with empathy, patience, and respect.
• Document all interactions and outcomes in real time to ensure continuity of care.

Skills

Bilingual capability

Problem-solving

Organized

Customer-focused

Education

High school diploma or GED

College degree preferred

3+ years customer service experience in lieu of degree

Tools

Microsoft Outlook

Word

Excel

CRM

Contact Center solutions

Job description

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to seniors and individuals with disabilities. This remote role requires residing in Las Vegas, NV for consideration, and emphasizes empathy, ownership, and first-call resolution.

The role will involve handling inquiries about benefits, eligibility, and provider networks, while documenting interactions and driving exceptional member experiences.