Remote Senior Care Customer Experience Specialist

Alignment Health; Northern (KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Remote work

Job summary

Alignment Health is seeking a Remote-Customer Experience Specialist to provide compassionate, seamless service to our senior members and individuals with disabilities. You will own the member experience from inquiry to resolution, navigating multiple systems with empathy and care.

This role emphasizes accurate documentation, first-call resolution, and professional communication, with shifts to meet business needs.

Qualifications

• Experience in customer service or contact center roles, healthcare preferred.
• Able to type at least 40 WPM.
• Strong empathy, patience, and respect for older adults and people with disabilities.
• Ability to document interactions accurately and maintain HIPAA compliance.
• Willingness to work shifts per business needs and handle high call volumes.

Responsibilities

• Build caring connections with every member through empathy and respect.
• Own each interaction end-to-end and resolve inquiries at first contact.
• Deliver exceptional service and first-call resolution.
• Answer questions on benefits, eligibility, services, and policies.
• Assist with provider network and claim/inquiry questions.
• Document all interactions accurately in real time.
• Address complaints and disenrollment concerns and escalate when needed.
• Support outbound outreach programs to improve engagement.
• Represent Alignment Health with integrity and a serving-heart mindset.

Skills

Empathy

Communication

Typing 40 WPM

Multi-system navigation

HIPAA compliance

Bilingual (preferred)

Education

High school diploma or GED

College degree preferred

Tools

CRM

Outlook

Excel

Job description

Alignment Health is seeking a Remote-Customer Experience Specialist to provide compassionate, seamless service to our senior members and individuals with disabilities. You will own the member experience from inquiry to resolution, navigating multiple systems with empathy and care.

This role emphasizes accurate documentation, first-call resolution, and professional communication, with shifts to meet business needs.