Remote Healthcare Customer Experience Specialist

Alignment Healthcare USA, LLC in

Orange (CA)

Remote

USD 42,000 - 58,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service for seniors and individuals with disabilities. This remote role requires handling inquiries with empathy, ownership, and accuracy, while navigating multiple systems and maintaining HIPAA compliance.

Candidates should have 2+ years in customer service, strong typing (40 WPM), and Excel/CRM proficiency. Bilingual skills are strongly preferred; pay range is shown, and applicants must reside

Qualifications

Minimum typing speed of 40 WPM and ability to document interactions clearly.
Proficient in navigating multiple systems, including Microsoft Outlook, Word, Excel, CRM.
Strong communication, empathy, patience, and HIPAA compliance.

Responsibilities

Respond to member inquiries regarding benefits, eligibility, services, policies, and procedures.
Own each interaction end-to-end, resolve inquiries during initial contact when possible.
Document interactions in real time and escalate appropriately when needed.
Manage high call volumes while maintaining professionalism and care.

Skills

Empathy

Communication skills

HIPAA compliance

Typing 40 WPM

Microsoft Office

CRM systems

Multitasking

Bilingual (preferred)

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM / Contact Center solutions

Job description

Candidates should have 2+ years in customer service, strong typing (40 WPM), and Excel/CRM proficiency. Bilingual skills are strongly preferred; pay range is shown, and applicants must reside

Get your free, confidential resume review.

or drag and drop your file here.