Remote Member Experience Advocate I (Bilingual)

GTE Financial; United States; Hybride; USD 40 000 - 52 000; Plein temps

Résumé du poste

GTE Financial in Arizona seeks a Member Experience Advocate I to join the Member Care Team. You will handle inbound calls and virtual teller sessions, resolve basic member inquiries, and refer loan options based on member needs, delivering a one-point resolution with a friendly, solutions-focused attitude.

The role supports remote work with hybrid options and requires adherence to banking regulations, training completion, and timely communication with leadership.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–3 years of customer service or call center experience.
• Bilingual in Spanish preferred.

Responsabilités

• Manage inbound calls and virtual teller sessions.
• Resolve inquiries about accounts, transactions, and balances.
• Provide loan referrals based on member needs.
• Gather information and educate members for one-point resolution.
• Maintain knowledge of procedures, compliance rules, and product access.

Connaissances

Customer service

Communication

Problem solving

Team collaboration

Bilingual

Formation

High school diploma

Some college

Outils

Word

Excel

Explorer

10-key

Description du poste

GTE Financial in Arizona seeks a Member Experience Advocate I to join the Member Care Team. You will handle inbound calls and virtual teller sessions, resolve basic member inquiries, and refer loan options based on member needs, delivering a one-point resolution with a friendly, solutions-focused attitude.

The role supports remote work with hybrid options and requires adherence to banking regulations, training completion, and timely communication with leadership.