Member Experience Advocate I (Fully Remote)

GTE Financial; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Growth opportunities

Community impact

Job summary

GTE Financial is seeking a Member Service Representative to handle inbound calls and virtual teller sessions, delivering a positive experience for members. You will resolve account inquiries, guide customers on checking and savings products, and refer them to appropriate services.

The role requires a high school diploma and 1–3 years in service or banking, with remote tech requirements to enable a flexible work environment. Join a credit union recognized for its culture and growth opportunities.

Qualifications

• High school diploma plus 1-3 years in service or banking.
• Must meet remote tech requirements.

Responsibilities

• Manage inbound calls and virtual teller sessions.
• Resolve member account inquiries and deliver a great experience.
• Handle checking/savings questions, research, and referrals.

Skills

Customer service

Communication

Education

High school diploma

Job description

• Manage inbound calls and virtual teller sessions.
• Resolve member account inquiries and deliver a great experience.

Responsibilities:

• Handle checking/savings questions, research, and referrals.
• Educate members on products and ensure compliance.
• Complete training and support team goals.

Qualifications:

• High school diploma plus 1-3 years in service or banking.
• Must meet remote tech requirements.

Why GTE:

• Tuition assistance, growth, and community impact.

GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.