Remote Banking Member Experience Advocate I

gtefinancial; Tampa (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

GTE Financial is seeking a Member Experience Advocate I in Tampa, FL. The role handles inbound calls and virtual teller sessions, resolving inquiries and guiding members to appropriate products and services for a one-point resolution.

Requirements include a high school diploma (some college preferred) and 1–3 years in customer service, banking, or a call center. Bilingual Spanish is preferred; this is a remote-leaning role with a commutable distance to Downtown Tampa HQ.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–3 years customer service, banking, or call center experience.
• Bilingual: Spanish preferred.

Responsibilities

• Manage inbound calls and virtual teller sessions.
• Resolve inquiries about checking/savings and transactions.
• Provide loan referrals based on member needs.
• Educate members to provide a one-point resolution.

Skills

Customer service

Call center

Education

High school diploma or equivalent

Some college preferred

Tools

Word

Excel

Explorer

10-key

Job description

GTE Financial is seeking a Member Experience Advocate I in Tampa, FL. The role handles inbound calls and virtual teller sessions, resolving inquiries and guiding members to appropriate products and services for a one-point resolution.

Requirements include a high school diploma (some college preferred) and 1–3 years in customer service, banking, or a call center. Bilingual Spanish is preferred; this is a remote-leaning role with a commutable distance to Downtown Tampa HQ.