Remote Member Experience Advocate

Marpai Administrators LLC; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical and Prescription

EAP

FSA / HSA / Dependent Care

Dental

Vision

Life and Disability

STD/LTD

Voluntary Benefits: Critical Illness,

Accident, Hospital

401k with Employer Match

LegalShield

Identity Theft Protection

Job summary

Marpai Administrators LLC is seeking a Customer Service Advocate to manage member, provider, and vendor interactions across phone, fax, email, SMS, and chat. This role focuses on resolving eligibility, benefits, and claims issues while delivering exceptional service.

The position is remote with minimal travel and requires strong written and verbal communication, organization, and the ability to multitask in a fast-paced environment. A 3+ year call center background is preferred.

Qualifications

• Minimum of 3 years of Customer Service experience in a call center is required.
• Ability to communicate with all levels of people to illustrate superior professionalism.
• Excellent written communication and documentation skills.
• Ability to manage multiple projects to a successful conclusion.
• Medical terminology and/or insurance experience.

Responsibilities

• Handle incoming interactions from members, providers, and vendor contacts within defined service protocols.
• Resolve member and provider issues concerning eligibility, benefits, and claims.
• Outbound interactions with members and providers following up on a task.
• Educating and counseling members and providers.

Skills

Verbal communication

Written communication

Time management

Multitasking

Analytical thinking

Customer service mindset

Education

HS Diploma; college a plus

Tools

MS Office (Outlook, Word, Excel, PowerPoint, Adobe Reader)

Job description

Marpai Administrators LLC is seeking a Customer Service Advocate to manage member, provider, and vendor interactions across phone, fax, email, SMS, and chat. This role focuses on resolving eligibility, benefits, and claims issues while delivering exceptional service.

The position is remote with minimal travel and requires strong written and verbal communication, organization, and the ability to multitask in a fast-paced environment. A 3+ year call center background is preferred.