Remote Member Advocate - Benefits & Care Support

SCAN Health Plan; United States; Remote; USD 27,552 - 29,618; Full time

Benefits offered by this job

Annual employee bonus program

Generous paid-time-off (PTO)

401(k) Retirement Saving Plan with employer match

Job summary

SCAN Health Plan is looking for a Member Service Advocate to provide exceptional support to members regarding their benefits and concerns. This position is remote and involves educating members about options and ensuring their satisfaction through quality customer service.

Ideal candidates will have previous experience in call centers or customer service, preferably with knowledge of Medicare. The role emphasizes communication skills and the ability to handle calls efficiently.

Qualifications

• 1-2 years call center or related customer service experience.
• 1-2 years prior experience with Medicare benefits preferred.
• Ability to maintain calm demeanor at all times.

Responsibilities

• Provides quality customer service by applying SCAN Five Service Principles.
• Accurately explains benefits and plan options.
• Documents transactions by completing member forms.

Skills

Customer service experience

Medicare benefits knowledge

Effective communication skills

Data entry and computer skills

Job description

SCAN Health Plan is looking for a Member Service Advocate to provide exceptional support to members regarding their benefits and concerns. This position is remote and involves educating members about options and ensuring their satisfaction through quality customer service.

Ideal candidates will have previous experience in call centers or customer service, preferably with knowledge of Medicare. The role emphasizes communication skills and the ability to handle calls efficiently.