Remote Member Engagement Specialist

MedPOINT Management; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

MedPOINT Management is hiring a Member Outreach Representative to work remotely from the United States. In this role, you will connect with valued members, helping them understand healthcare management services. Responsibilities include engaging with members through various channels, assisting with inquiries, and collaborating with internal teams.

The ideal candidate will possess a high school diploma, customer service experience, and strong communication skills. This position offers opportunities for career advancement and requires a passion for member engagement.

Qualifications

• 1-2 years of experience in customer service or outreach roles.
• Excellent communication and interpersonal skills.
• Passion for helping others and enhancing member experiences.

Responsibilities

• Engage with members through various communication channels.
• Assist members with inquiries regarding healthcare plans.
• Track outreach efforts and report on engagement metrics.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Proficiency in Microsoft Office

CRM software knowledge

Education

High school diploma or equivalent

Degree in healthcare or communications

Job description

MedPOINT Management is hiring a Member Outreach Representative to work remotely from the United States. In this role, you will connect with valued members, helping them understand healthcare management services. Responsibilities include engaging with members through various channels, assisting with inquiries, and collaborating with internal teams.

The ideal candidate will possess a high school diploma, customer service experience, and strong communication skills. This position offers opportunities for career advancement and requires a passion for member engagement.