Member Services Specialist - Remote Options

MedPOINT Management; Los Angeles (CA); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Wellness resources

Company parties

Employee discounts

Paid time off

Parental leave

Savings bank

Training & development

Job summary

MedPOINT Management in Sherman Oaks, CA is seeking a Member Services Representative to deliver exceptional service to our members. You will handle inquiries, assist with benefits and claims, and ensure accurate records.

You will work with a dynamic team, staying up-to-date on policies, and participate in training to grow your skills. Flexible work-from-home options are available, with on-site participation as needed.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide outstanding support to members through phone, email, and in-person interactions.
• Assist members with inquiries regarding services, benefits, and claims.
• Resolve member issues promptly and efficiently, ensuring satisfaction.
• Maintain accurate records of member interactions and transactions.
• Collaborate with team members to improve service delivery and member experience.
• Stay updated on company policies and procedures to provide accurate information.
• Participate in training sessions to enhance skills and knowledge.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Microsoft Office

CRM software

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Job description

MedPOINT Management in Sherman Oaks, CA is seeking a Member Services Representative to deliver exceptional service to our members. You will handle inquiries, assist with benefits and claims, and ensure accurate records.

You will work with a dynamic team, staying up-to-date on policies, and participate in training to grow your skills. Flexible work-from-home options are available, with on-site participation as needed.