Remote Member Services Specialist

Lever, Inc.; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Lever, Inc. is seeking a dedicated Member Services Agent I to support members in a healthcare program. You will handle inquiries, assist with enrollment, and navigate the app to provide accurate information with empathy.

The role emphasizes documentation in CRM, HIPAA-compliant processes, and proactive education of program offerings. A remote-first, fast-paced environment with KPI goals is involved.

Qualifications

• 2–3 years of experience in customer service or call center.
• Healthcare industry experience preferred.
• Strong verbal and written communication skills.
• Proficiency with CRM and ticketing systems.
• Ability to work in a fast-paced, member-focused environment.
• Reliable Wi‑Fi connectivity for remote work.

Responsibilities

• Handle member inquiries with professionalism and empathy.
• Assist with program enrollment and app navigation.
• Document interactions in CRM with accuracy and HIPAA compliance.
• Proactively educate and promote Vida program offerings.
• Meet inbound/outbound KPIs and escalating complex issues as needed.

Skills

Verbal & Written Communication

CRM Systems

Active Listening

Problem-Solving

Education

High school diploma or equivalent

Associate's or Bachelor's Degree preferred

Tools

CRM software

Job description

Lever, Inc. is seeking a dedicated Member Services Agent I to support members in a healthcare program. You will handle inquiries, assist with enrollment, and navigate the app to provide accurate information with empathy.

The role emphasizes documentation in CRM, HIPAA-compliant processes, and proactive education of program offerings. A remote-first, fast-paced environment with KPI goals is involved.