Remote Member Concierge & Benefits Guide

Garner Health; New York (NY); Remote; USD 25,000 - 36,000; Full time

Job summary

Garner Health is hiring a Concierge Associate for our remote U.S.-based team. You will be the frontline support via phone, chat, and email, guiding members through their healthcare benefits and helping them access high-quality care at the lowest cost.

You’ll navigate evolving processes with empathy, confidentiality, and accuracy. You’ll balance professionalism with flexibility in a fast-moving environment, with shifts 8 AM–10 PM ET and a five-week training period to finalize schedules.

Qualifications

• Minimum 2 years of call center/customer service experience.
• Healthcare experience preferred.
• Clear and confident verbal communication skills.
• Written communication skills with attention to detail.
• Meticulous attention to detail.
• A proactive and curious problem-solving mindset.
• Openness to feedback and continuous improvement.
• Technical proficiency with customer service platforms such as Zendesk.

Responsibilities

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits and claims to maximize Garner benefit.
• Help steer members to find the best care available to them.
• Handle complex and sensitive conversations with professionalism and empathy.
• Deescalate members experiencing friction with their benefits.
• Collaborate with other departments to address cross-departmental issues.
• Identify and elevate feedback from member interactions to internal teams.
• Stay up to date on evolving procedures.
• Protect member privacy and maintain HIPAA compliance.

Skills

Call center experience

Healthcare experience

Clear verbal communication

Written communication

Attention to detail

Proactive problem-solving

Feedback-oriented

Tech proficiency (e.g., Zendesk)

Tools

Zendesk

Job description

Garner Health is hiring a Concierge Associate for our remote U.S.-based team. You will be the frontline support via phone, chat, and email, guiding members through their healthcare benefits and helping them access high-quality care at the lowest cost.

You’ll navigate evolving processes with empathy, confidentiality, and accuracy. You’ll balance professionalism with flexibility in a fast-moving environment, with shifts 8 AM–10 PM ET and a five-week training period to finalize schedules.