Remote Healthcare Concierge & Benefits Navigator

Garner Health; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Garner Health, LLC is seeking a dedicated Concierge Associate to join our member-facing team. You will serve as the front line of support for our members, helping them understand and navigate their healthcare benefits via phone, chat, and email.

You will thrive in a dynamic environment, balancing professionalism with empathy, and you will work to find the highest-quality care at the lowest possible cost while protecting member privacy and complying with HIPAA.

Qualifications

• Minimum 2 years of call center or customer service experience.
• Healthcare experience preferred.
• Clear and confident verbal and written communication skills.
• Meticulous attention to detail and adaptive in a fast-paced environment.
• Proactive, curious problem-solving mindset and ability to take feedback.
• Technical proficiency with customer service platforms such as Zendesk.
• Commitment to urgent, mission-driven work with accountability.

Responsibilities

• Deliver exceptional member support via phone, chat, and email.
• Educate members on healthcare benefits and claims to maximize Garner benefit.
• Help steer members to find the best care available to them.
• Handle complex and sensitive conversations professionally and empathetically.
• Deescalate members experiencing friction with benefits.
• Collaborate with other departments to address cross-department issues.
• Capture and elevate member feedback to internal teams.
• Stay up to date on evolving procedures and privacy requirements.
• Protect member privacy and maintain HIPAA and data security compliance.

Skills

Call center experience

Verbal and written communication

Attention to detail

Problem solving

Feedback openness

Zendesk proficiency

Team accountability

Tools

Zendesk

Job description

Garner Health, LLC is seeking a dedicated Concierge Associate to join our member-facing team. You will serve as the front line of support for our members, helping them understand and navigate their healthcare benefits via phone, chat, and email.

You will thrive in a dynamic environment, balancing professionalism with empathy, and you will work to find the highest-quality care at the lowest possible cost while protecting member privacy and complying with HIPAA.