Remote MedTech Support Engineer (SQL/Windows)

BD; Indiana; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve time-sensitive, high-risk issues, including customer escalations, site downtime, and remote troubleshooting. You will support ES 1.1x upgrades from server to station, collaborating with cross-functional teams and maintaining knowledge of BD products in healthcare environments.

The role emphasizes customer service excellence, communication, and data integrity in Salesforce, with a remote-home office setup and a preference for some

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide Customer Service Support.
• Applies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Demonstrates effective use of phone and email for communication channel.
• Maintains high data quality and integrity in Salesforce with thorough case notes.
• Provides progress updates to the customer and seeks feedback to ensure needs are met.
• Takes action and prioritizes to ensure a high-quality customer experience.
• Display a growth mindset and encourage learning within the BD team.
• Understand how BD products interact with hospital IT environments and pharmacy workflows.
• Work knowledge of Windows OS & hospital IT environments.
• Identify issue trends and use tools and teamwork to troubleshoot issues.

Skills

Customer support

Cross-functional collaboration

Troubleshooting

SQL data analysis

Windows OS

Education

Bachelor’s degree in Computer Science or Electronic Technologies

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Salesforce

Job description

BD is seeking a Technical Support Specialist 2 to resolve time-sensitive, high-risk issues, including customer escalations, site downtime, and remote troubleshooting. You will support ES 1.1x upgrades from server to station, collaborating with cross-functional teams and maintaining knowledge of BD products in healthcare environments.

The role emphasizes customer service excellence, communication, and data integrity in Salesforce, with a remote-home office setup and a preference for some