Remote MedTech Support Engineer – ES 1.1x Upgrades

BD; Elm (PA); A distancia; USD 44.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental coverage

401(k)

Descripción de la vacante

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including escalations, downtime, and remote troubleshooting. This role supports ES 1.1x implementation and coordinates with cross-functional teams to ensure timely, high-quality service.

The position offers remote work from a home office with on-site collaboration as needed and a comprehensive Total Rewards program. A 4-day in-office expectation per week is noted for most roles.

Formación

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMware Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsabilidades

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Adhere to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain knowledge of ES 1.1x to troubleshoot and support.
• Provide customer service support and maintain data quality in Salesforce.
• Demonstrate understanding of BD products and how GTS and Field Service support them.
• Support remote troubleshooting and escalation processes.
• Work remotely from home office with flexibility in hours.

Conocimientos

SQL queries

SSIS

SQL Reporting Services

Windows Server

Networking

IIS

Group Policies

VMware

Application Installation

Ports

XML

Logs analysis

Educación

Bachelor’s degree in Computer Science/Electronic Technologies

Herramientas

SQL Server

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

Active Directory / Group Policies

Descripción del empleo

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including escalations, downtime, and remote troubleshooting. This role supports ES 1.1x implementation and coordinates with cross-functional teams to ensure timely, high-quality service.

The position offers remote work from a home office with on-site collaboration as needed and a comprehensive Total Rewards program. A 4-day in-office expectation per week is noted for most roles.