Remote MedTech Technical Support Engineer – ES 1.1x

BD; Missouri; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

Job summary

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues for ES 1.1x upgrades and implementations. You will handle escalations, remote troubleshooting, and coordinate with field service and internal teams, leveraging SQL, Windows, and networking skills along with Salesforce familiarity.

Remote position with in-office collaboration for BD Total Rewards benefits. The role requires maintaining high-quality case notes, complying with regulatory requirements,

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and support coordination.
• Ensure adherence to regulatory requirements specific to ES 1.1x remediation.
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support.
• Provide customer service support.
• Demonstrate service orientation, initiative & quality.
• Answer inbound calls, callbacks, and escalations on the 1.1x channel.
• Use phone and email effectively for customer communication.
• Document case notes clearly with data quality.
• Provide progress updates to customers and gather feedback.
• Prioritize and manage cases to ensure high-quality customer experience.
• Understand Customer Education (clinical and technical).
• Encourage others to learn.
• Maintain a positive attitude.

Skills

SQL (MS SQL)

SSIS

Windows Server

Networking

IIS

VMware

XML

Log analysis

Remote troubleshooting

Customer support

Education

Bachelor's degree in Computer Science/Electronic Technologies

Tools

Salesforce

Job description

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues for ES 1.1x upgrades and implementations. You will handle escalations, remote troubleshooting, and coordinate with field service and internal teams, leveraging SQL, Windows, and networking skills along with Salesforce familiarity.

Remote position with in-office collaboration for BD Total Rewards benefits. The role requires maintaining high-quality case notes, complying with regulatory requirements,