Remote MedTech Support Specialist – ES 1.1x Upgrades

BD; Georgia; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues for ES 1.1x upgrades, including escalations, site downtime, and remote troubleshooting. You will support internal peers and collaborate with cross-functional teams to ensure regulatory compliance and high-quality service.

Responsibilities include customer communication, documenting case notes in Salesforce, and ongoing product knowledge expansion.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide Customer Service Support.
• Demonstrate Service Orientation, Initiative & Quality.
• Handle inbound calls, callbacks, and escalations on the 1.1x Channel.
• Document case notes with high data quality in Salesforce.
• Provide progress updates to the customer and seek feedback.
• Adapt communication style to reader and purpose of documents.
• Remote position working from home office.

Skills

SQL

Windows Server

Networking

XML

VMware

IIS

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Tools

SQL Server

SSIS

SSRS

IIS

VMware

Windows OS

Job description

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues for ES 1.1x upgrades, including escalations, site downtime, and remote troubleshooting. You will support internal peers and collaborate with cross-functional teams to ensure regulatory compliance and high-quality service.

Responsibilities include customer communication, documenting case notes in Salesforce, and ongoing product knowledge expansion.