Remote Medicare Sales Specialist

Teleperformance USA; Vermont; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Healthcare Sales Specialist to act as the primary contact for clients, handling inbound and outbound communications to ensure an excellent customer experience. The role operates in a high-velocity environment and involves outbound calls to Medicare eligible customers from qualified leads.

The position requires strong customer service skills, the ability to navigate Windows-based systems, and resilience in a sales/conversion setting.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Make outbound calls to Medicare eligible customers from qualified Leads.
• Assist them in transferring to a licensed sales agent for their area.
• Place outbound calls to Medicare eligible customers (from qualified Leads) who are interested in different plan options.
• Ask required questions in script (questions are required, script not verbatim).
• Utilize rebuttals to overcome caller objections.
• Be able to explain why this is beneficial for them during open enrollment.
• Meet transfer targets.
• Appropriately disposition each call.
• Weekend required.

Skills

Outbound calling

Customer service

Typing 25 wpm

Windows familiarity

Sales experience

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Healthcare Sales Specialist to act as the primary contact for clients, handling inbound and outbound communications to ensure an excellent customer experience. The role operates in a high-velocity environment and involves outbound calls to Medicare eligible customers from qualified leads.

The position requires strong customer service skills, the ability to navigate Windows-based systems, and resilience in a sales/conversion setting.