Remote Medical Support & Customer Service Associate

The Cigna Group; St. Louis (MO); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

The Cigna Group is seeking a Customer Service Associate Representative through Magnit, operating as a contractor in a fully remote US role. The position runs Monday–Friday, 8:00am–4:30pm CST, with potential schedule changes after six months.

You will handle precertification calls, provider verification, and maintain key call center metrics. Requirements include 2+ years in service operations or call centers, knowledge of medical coding/billing, and strong communication and documentation skills.

Qualifications

• 2+ years’ experience in a service operations or call center environment.
• Knowledge of Medical Coding and Billing.
• Articulate, service oriented with accurate documentation.

Responsibilities

• Respond to customers and providers about products serviced.
• Maintain call center statistics (Average Speed of Answer, After Call Work, Schedule Adherence).
• Handle precertification calls from HealthCare Professionals and Third Party Administrator clients; assist with provider verification.

Skills

Call center experience

Medical coding and billing

Documentation accuracy

MS Office

Time management

Verbal & written communication

Multi-tasking under pressure

Fast-paced environment

Typing speed 40 WPM

Problem solving

Education

High School Diploma or GED

Tools

MS Office (MS applications)

Job description

The Cigna Group is seeking a Customer Service Associate Representative through Magnit, operating as a contractor in a fully remote US role. The position runs Monday–Friday, 8:00am–4:30pm CST, with potential schedule changes after six months.

You will handle precertification calls, provider verification, and maintain key call center metrics. Requirements include 2+ years in service operations or call centers, knowledge of medical coding/billing, and strong communication and documentation skills.