Customer Service Associate Representative

The Cigna Group; St. Louis (MO); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

The Cigna Group is seeking a Customer Service Associate Representative through Magnit, operating as a contractor in a fully remote US role. The position runs Monday–Friday, 8:00am–4:30pm CST, with potential schedule changes after six months.

You will handle precertification calls, provider verification, and maintain key call center metrics. Requirements include 2+ years in service operations or call centers, knowledge of medical coding/billing, and strong communication and documentation skills.

Qualifications

• 2+ years’ experience in a service operations or call center environment.
• Knowledge of Medical Coding and Billing.
• Articulate, service oriented with accurate documentation.

Responsibilities

• Respond to customers and providers about products serviced.
• Maintain call center statistics (Average Speed of Answer, After Call Work, Schedule Adherence).
• Handle precertification calls from HealthCare Professionals and Third Party Administrator clients; assist with provider verification.

Skills

Call center experience

Medical coding and billing

Documentation accuracy

MS Office

Time management

Verbal & written communication

Multi-tasking under pressure

Fast-paced environment

Typing speed 40 WPM

Problem solving

Education

High School Diploma or GED

Tools

MS Office (MS applications)

Job description

This position is a temporary assignment. As a contractor, you'll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

ROLE OVERVIEW: 37765972 Customer Service Associate Representative

LOCATION AND SCHEDULE

This is a fully remote role open to candidates across the US.

Monday - Friday 8:00am - 4:30pm (CST)

Schedule may change after 6 months (CA not included)

Responsibilities

• Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service.
• Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence.
• Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.
• Handles incoming calls for precertification and status of providers in our network.
• Responsible for appropriate documentation of precertification calls.
• Responsible for handling incoming fax and mail inquiries for precertification or provider status.
• Handles web request and emails as required from internal and external contacts.
• Maintain appropriate audit results and call protocols to deliver service expectations to customers.
• Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.

Skills

• 2+ years’ experience in service operations environment, preferably call center environment.
• Knowledge of Medical Coding and Billing.
• Articulate, service oriented and accurate documentation process skills.
• Analytical, attention to detail and quality oriented.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Knowledge of MS applications.
• Problem solving skills.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• 40 WPM
• Time Management
• Excellent communication skills (verbal & written)
• Detail orientated
• Fast paced

Qualifications

High School Diploma or GED Equivalent

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $18.00/hour-$18.00/ hour.

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) We are unable to provide visa sponsorship or STEM OPT training.

Benefits

• Medical
• Dental
• Vision
• 401K (provided minimum eligibility hours are met)

The operation of this talent community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.