Remote Medical Scheduling Specialist for Veterans

Fortuna BMC; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Insurance (medical, dental, vision)

TeleMedicine services

Voluntary benefits

Job summary

Fortuna BMC is seeking experienced remote medical appointment schedulers to coordinate examinations for veterans, track appointments, and maintain case documentation. The role requires handling outbound calls in a high-volume, metrics-driven environment from a remote work setup.

Candidates should have strong communication skills, proficiency with EHR systems and Microsoft Office, and a calm, professional demeanor when dealing with sensitive veteran information.

Qualifications

• Minimum of 2 years in a healthcare scheduling or related operational environment.
• Experience reviewing medical documentation and coordinating appointments preferred.
• Strong verbal and written communication with Veterans, clinic staff, and internal teams.
• Proficiency with EHR and Microsoft Office tools.

Responsibilities

• Review ESRs, medical records, and service records to determine case readiness and required examinations.
• Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion.
• Coordinate with claimants, clinic staff, and internal stakeholders to schedule appointments and ensure documentation is submitted accurately.
• Maintain detailed case documentation with professionalism and discretion.
• Collaborate across teams to resolve issues and support efficient case processing.
• Serve as a point of contact for assigned clinics to ensure effective coordination.
• Support workflows and mentor teammates as needed, contributing to process improvements.
• Meet productivity, quality, timeliness, and KPI targets in a metrics-driven environment.
• Adapt to evolving technologies, tools, AI, and automation systems used in the program.

Skills

Verbal communication

Written communication

Multitasking

Empathy

Organization

Education

High School Diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Fortuna BMC is seeking experienced remote medical appointment schedulers to coordinate examinations for veterans, track appointments, and maintain case documentation. The role requires handling outbound calls in a high-volume, metrics-driven environment from a remote work setup.

Candidates should have strong communication skills, proficiency with EHR systems and Microsoft Office, and a calm, professional demeanor when dealing with sensitive veteran information.