Remote Medical Records Clerk — Bilingual (Spanish)

INDIGO; San Jose (CA); Remote; USD 52,000 - 76,000; Full time

Job summary

INDIGO is a small team focused on thoughtful care experiences in healthcare. This non-clinical, remote role interacts with patients, collects medical histories, and helps keep medical records accurate.

The work is structured, repeatable, and supported by templates and training. You'll conduct outbound calls in English and Spanish, document details with high precision, and collaborate with the operations team to continuously improve processes.

Qualifications

• Fluency in Spanish is required.
• Remote schedule with structured onboarding.
• One week in-person onboarding at San Mateo.

Responsibilities

• Conduct patient calls to gather medical and injury histories in English and Spanish.
• Document information with accuracy using templates and internal systems.
• Review medical records for completeness and clarity.
• Organize medical information to meet quality standards.
• Ensure patient histories are thorough and easy to interpret.
• Follow established workflows and documentation protocols.
• Collaborate with operations to improve processes and quality.

Skills

Bilingual English/Spanish

Clear communication

Attention to detail

Empathy

Job description

INDIGO is a small team focused on thoughtful care experiences in healthcare. This non-clinical, remote role interacts with patients, collects medical histories, and helps keep medical records accurate.

The work is structured, repeatable, and supported by templates and training. You'll conduct outbound calls in English and Spanish, document details with high precision, and collaborate with the operations team to continuously improve processes.