Remote Medical History Intake Specialist — Bilingual

INDIGO; Sacramento (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

INDIGO is hiring for a non-clinical, remote healthcare role focused on patient interactions. You will contact patients in English and Spanish, collect and organize medical histories, and ensure records are accurate and complete using templates and training.

The role emphasizes structured, repeatable work with established workflows, and includes in-depth onboarding at our San Mateo location before remote work. Fluency in Spanish is required and prior healthcare experience is helpful.

Qualifications

• Fluency in Spanish is required.
• Experience documenting medical information using structured templates.
• Remote schedule with in-person onboarding at San Mateo.

Responsibilities

• Conduct outbound calls with patients in English and Spanish to gather medical histories.
• Listen actively and document information with high accuracy using templates and internal systems.
• Review medical records for completeness, clarity, and consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough and easy for physicians to interpret.
• Review your work to maintain a high standard of accuracy.
• Follow established workflows and documentation protocols.
• Partner with the operations team to continuously improve processes and quality.

Skills

Spanish fluency

Communication skills

Job description

INDIGO is hiring for a non-clinical, remote healthcare role focused on patient interactions. You will contact patients in English and Spanish, collect and organize medical histories, and ensure records are accurate and complete using templates and training.

The role emphasizes structured, repeatable work with established workflows, and includes in-depth onboarding at our San Mateo location before remote work. Fluency in Spanish is required and prior healthcare experience is helpful.