Virtual Medical Receptionist

Remote Raven; Town of Poland (NY); Remote; USD 7,000 - 8,000; Full time

Job summary

A remote healthcare service provider is looking for a Medical Virtual Receptionist responsible for managing incoming calls, triaging patient inquiries, and ensuring excellent customer service. The ideal candidate has prior experience in a receptionist role, strong communication skills, and the ability to multitask effectively in a fast-paced environment. This role offers full-time remote work with competitive hourly pay.

Qualifications

• Previous experience as a receptionist or in a customer service role, preferably in a medical setting.
• Ability to handle a high volume of calls.
• Excellent communication and multitasking skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Willingness to learn and manage calls from start to finish with provided training.

Responsibilities

• Answer and manage a high volume of incoming calls promptly.
• Direct patient inquiries to the appropriate department.
• Assess the urgency of patient concerns and route calls appropriately.
• Manage calls from initial inquiry to resolution with training.
• Deliver excellent customer service while addressing patient concerns.

Skills

Strong communication skills

Ability to multitask

Organizational skills

Attention to detail

Job description

We are hiring!

The Medical Virtual Receptionist will be responsible for managing incoming calls, triaging patient inquiries, and handling calls from start to finish with training. This role requires strong communication skills, the ability to multitask, and a commitment to providing patients with the support they need in a timely manner.

Key Responsibilities

• Call Management: Answer and manage a high volume of incoming calls promptly. The team of receptionists receives about 400-500 calls distributed throughout the team
• Direct patient inquiries to the appropriate department or staff member.
• Triage Calls: Assess the urgency of patient concerns and route calls appropriately.
• Provide accurate information or transfer calls to the correct team based on patient needs.
• Complete Call Handling: With training, manage calls from initial inquiry to resolution.
• Schedule appointments, relay messages, and follow up with patients as needed.
• Patient Support: Deliver excellent customer service while addressing patient concerns.
• Ensure patient satisfaction by managing calls efficiently and professionally.

Qualifications

• Previous experience as a receptionist or in a customer service role, preferably in a medical setting.
• Ability to handle a high volume of calls.
• Excellent communication and multitasking skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Willingness to learn and manage calls from start to finish with provided training.

Full time

100% Remote

$5-$6/hr