Remote Medical Receptionist: US Hours & Scheduling

ReWorks Solutions; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comfortable U.S. hours

Remote work from home

Job summary

ReWorks Solutions is seeking a Medical Receptionist to support our South Africa-based remote team with US hours. You will be the first point of contact for patients, caregivers and providers, handling inbound calls, guiding scheduling, and delivering courteous, accurate information.

Responsibilities include registering patients, collecting demographic and insurance details, verifying eligibility, updating EMR records, and ensuring data privacy, while coordinating with clinical staff to maintain

Qualifications

• Excellent verbal and written communication skills.
• Proven experience in a call center environment.
• Familiarity with CRM and EMR systems.
• Strong attention to detail and organizational abilities.
• Ability to work independently and available for shifts.
• Reliable and adaptable to a dynamic work environment.

Responsibilities

• Answering inbound calls from patients, caregivers, and healthcare providers.
• Scheduling, confirming, rescheduling, and cancelling appointments.
• Registering new patients and collecting demographics and insurance information.
• Responding to general questions about services, locations, providers, and availability.
• Verifying insurance eligibility and obtaining required information before appointments.
• Routing urgent calls or clinical questions to the appropriate department.
• Following up with patients regarding appointments, referrals, or missing documentation.
• Maintaining accurate patient records in the practice management or EMR system.
• Providing excellent customer service while handling a high volume of calls.
• Ensuring patient information remains confidential and compliant with privacy regulations.

Skills

Verbal communication

Written communication

Call center experience

CRM familiarity

EMR familiarity

Attention to detail

Independent work

Tools

CRM systems

EMR systems

Job description

ReWorks Solutions is seeking a Medical Receptionist to support our South Africa-based remote team with US hours. You will be the first point of contact for patients, caregivers and providers, handling inbound calls, guiding scheduling, and delivering courteous, accurate information.

Responsibilities include registering patients, collecting demographic and insurance details, verifying eligibility, updating EMR records, and ensuring data privacy, while coordinating with clinical staff to maintain