Remote Medical Policy Support Specialist - Contractor

Wipro; United States; Remote; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Sick leave

Leave options

Job summary

Wipro is seeking a remote Customer Service Representative for the United States. You will professionally handle incoming calls, resolve issues promptly, and maintain a friendly, empathetic tone to build rapport with customers.

You will document interactions, stay knowledgeable about products, and look for opportunities to offer additional services. The role emphasizes delivering KPI-driven service and contributing to customer satisfaction and business performance.

Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual KPIs
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Wipro is seeking a remote Customer Service Representative for the United States. You will professionally handle incoming calls, resolve issues promptly, and maintain a friendly, empathetic tone to build rapport with customers.

You will document interactions, stay knowledgeable about products, and look for opportunities to offer additional services. The role emphasizes delivering KPI-driven service and contributing to customer satisfaction and business performance.