Remote Health Plan Support Advocate

Wipro Technologies; Tampa (FL); Remote; USD 22,000 - 23,000; Full time

Job summary

Wipro Technologies is seeking a Customer Service Representative (remote) to support health plan members from our Tampa operations. The role involves handling 50–70 calls daily with empathetic guidance and issue escalation to appropriate teams.

Requirements include a High School Diploma or equivalent, 1+ year of customer service, and call center or healthcare exposure. Telecommuting is available with flexible 8-hour CST schedules.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• 1+ years of Customer Service Experience.
• 2+ years’ industry experience in health care, preferably in a service role.
• 1+ years of experience in a call center environment.
• Data entry experience
• Experience with OnBase
• Experience with LeaveSource
• Experience with Microsoft Office

Responsibilities

• Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor
• Actively listens to understand the perspective of others
• Proactively identifies and pursues resolution of issues affecting customer service
• Receive, document, confirm, and resolve/route member, broker, and customer service issues to the appropriate cross-functional team for resolution
• Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances
• May leverage service resources throughout UnitedHealth Group to effectively warm transfer calls to the appropriate area
• Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism
• Meets or exceeds standard for productivity, quality, timeliness and accessibility
• Independently manages inquiry caseload to resolve inquiries in a timely, high-quality manner
• Contributes to high levels of member and client satisfaction by exhibiting timely responds to questions or issues, well developed communication skills and analytical approach to problem solving

Skills

Customer Service

Tools

OnBase

LeaveSource

Microsoft Office

Job description

Wipro Technologies is seeking a Customer Service Representative (remote) to support health plan members from our Tampa operations. The role involves handling 50–70 calls daily with empathetic guidance and issue escalation to appropriate teams.

Requirements include a High School Diploma or equivalent, 1+ year of customer service, and call center or healthcare exposure. Telecommuting is available with flexible 8-hour CST schedules.