Remote Health Plan Support Specialist

Wipro; Tampa (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro is seeking a Customer Service Representative 1 for a remote role based in Tampa, Florida. You will handle health insurance inquiries, educate members and providers, and guide them through eligibility, benefits, and claims processes.

A training period and evening shift are required, with strong emphasis on accuracy, empathy, and compliance. The position emphasizes documentation, self-service guidance, and collaboration with internal teams to ensure first-contact resolution.

Qualifications

• High school diploma or GED required and will be verified.
• Minimum one year of customer service experience preferred.
• Excellent verbal and written communication and professional email etiquette.

Responsibilities

• Document and maintain records of customer interactions accurately.
• Explain eligibility, benefits, claims, and authorizations to members and providers.
• Encourage use of self-service tools to improve efficiency.
• Route complex inquiries to appropriate teams and track resolution.
• Meet or exceed performance goals and comply with client policies.
• Work remotely in a private office with reliable high-speed internet.

Skills

Customer service

Communication skills

Problem-solving

Independent work

Detail-oriented

Education

High School Diploma or GED

Tools

CRM systems

Basic computer skills

Job description

Wipro is seeking a Customer Service Representative 1 for a remote role based in Tampa, Florida. You will handle health insurance inquiries, educate members and providers, and guide them through eligibility, benefits, and claims processes.

A training period and evening shift are required, with strong emphasis on accuracy, empathy, and compliance. The position emphasizes documentation, self-service guidance, and collaboration with internal teams to ensure first-contact resolution.