Contract Medical Policy Support Specialist

Wipro; Jefferson City (MO); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited is seeking a customer service professional to handle incoming calls from customers, resolve issues promptly, and maintain a courteous, empathetic tone. You will stay knowledgeable about our products and services and document interactions in the call tracking database.

The role offers hourly pay between $36 and $38, with standard benefits including medical and dental coverage, disability insurance, and paid time off, subject to eligibility.

Qualifications

• Patience and a courteous tone in all calls.
• Empathy and rapport-building with customers.
• Solid knowledge of client products and services.
• Willingness to suggest additional products when appropriate.
• Accurate data entry and documentation.

Responsibilities

• Handle incoming calls from customers and resolve issues promptly and thoroughly.
• Demonstrate patience in all interactions and maintain a professional tone.
• Listen attentively to customer needs and concerns; show empathy while building rapport.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work including appropriate notations in accounts.
• Track, document and retrieve information in the call tracking database.
• Ensure service meets contractual KPIs.
• Participate in activities to improve customer satisfaction and business performance.

Skills

Patience

Empathy

Communication

Product knowledge

Upselling

Tools

Call tracking database

Job description

Wipro Limited is seeking a customer service professional to handle incoming calls from customers, resolve issues promptly, and maintain a courteous, empathetic tone. You will stay knowledgeable about our products and services and document interactions in the call tracking database.

The role offers hourly pay between $36 and $38, with standard benefits including medical and dental coverage, disability insurance, and paid time off, subject to eligibility.