Medical Policy Contractor

Wipro; United States; Remote; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Sick leave

Leave options

Job summary

Wipro is seeking a remote Customer Service Representative for the United States. You will professionally handle incoming calls, resolve issues promptly, and maintain a friendly, empathetic tone to build rapport with customers.

You will document interactions, stay knowledgeable about products, and look for opportunities to offer additional services. The role emphasizes delivering KPI-driven service and contributing to customer satisfaction and business performance.

Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual KPIs
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Remote

Job Description

Do

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

The expected compensation for this role ranges from $36/hr to $38/hr

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.