Remote Health Insurance Support Specialist

Wipro Technologies; Tampa (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Wipro Limited in Tampa, Florida, is seeking a Customer Service Representative I for health plan support. This remote role handles member and provider inquiries, explains eligibility, benefits, claims, and authorizations with empathy and accuracy.

You will document interactions, promote self-service tools, and strive for first-contact resolution while meeting performance goals. A high school diploma and healthcare customer service experience are preferred; training hours are provided.

Qualifications

• High School Diploma or GED is required and will be verified.
• Minimum of one year customer service experience preferred, ideally healthcare.
• Strong verbal and written communication skills including professional email etiquette.
• Able to work Monday through Friday from 12:30 PM to 9:00 PM EST; training 10:00 AM to 6:30 PM EST for 3–4 weeks.
• Highly organized, detail-oriented with a commitment to delivering high-quality work.
• Exceptional attendance record required with no absences for the first 60 days.

Responsibilities

• Document and maintain records of all customer interactions.
• Explain eligibility, policy benefits, claims payments, and authorizations to members and providers.
• Promote and guide customers in the use of self-service tools to optimize their experience.
• Analyze activity and claims information for resolving benefit inquiries.
• Route complex inquiries to appropriate departments and track follow-up.
• Meet or exceed performance goals for the team and adhere to client policies.
• Maintain a private home office with high-speed internet for remote work.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Independent work

Attendance

Education

High School Diploma or GED

Tools

Basic computer skills

USB connectivity

Job description

Wipro Limited in Tampa, Florida, is seeking a Customer Service Representative I for health plan support. This remote role handles member and provider inquiries, explains eligibility, benefits, claims, and authorizations with empathy and accuracy.

You will document interactions, promote self-service tools, and strive for first-contact resolution while meeting performance goals. A high school diploma and healthcare customer service experience are preferred; training hours are provided.