Remote Medical Office Assistant - Patient Data & Inquiries

Sirius Staffing; United States; Remote; USD 21,000 - 33,000; Full time

Job summary

Sirius Staffing is seeking a detail-oriented Medical Office Assistant for a remote opportunity. This role handles inquiries from clients, physicians, nurses, and representatives regarding case information, report statuses, and service requests.

Training and regular schedules vary, with a DOE pay rate of $15–$24 per hour. The position requires strong data entry, communication, and remote-work capabilities while maintaining confidentiality and HIPAA adherence.

Qualifications

• High School Diploma or GED.
• Strong data entry skills with high accuracy.
• Minimum typing speed 40 WPM.
• Proficient in Word, Excel, Outlook.
• Experience with multiple software systems.
• Excellent verbal and written communication.
• Ability to handle high call volumes.
• Strong organizational and multitasking skills.
• Independent remote work capability.
• HIPAA confidentiality adherence.
• Problem-solving to resolve customer concerns.
• Stay focused in fast-paced environment.
• Follow instructions and meet deadlines.

Responsibilities

• Respond promptly and professionally to incoming calls and inquiries from clients, healthcare providers, and authorized representatives.
• Provide updates regarding case statuses, pending reports, and general client requests.
• Enter, update, and maintain accurate client and claimant information in internal databases.
• Track cases, monitor report statuses, and maintain detailed documentation.
• Communicate regularly with the QA department regarding workflow and pending reports.
• Contact healthcare providers to coordinate assignments and update case information.
• Verify client information and ensure all guidelines and requirements are documented.
• Maintain electronic files and archive open and closed cases.
• Assist with resolving customer complaints, service concerns, and QA issues.
• Escalate report delays, discrepancies, or concerns to management when necessary.
• Direct calls and inquiries to appropriate departments.
• Perform administrative duties, including data entry, typing, filing, emailing, and proofreading.
• Collaborate with team members to ensure cases are processed accurately and within timelines.
• Maintain confidentiality and HIPAA compliance.

Skills

Data entry

Attention to detail

Typing 40 WPM

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

General computer apps

Job description

Sirius Staffing is seeking a detail-oriented Medical Office Assistant for a remote opportunity. This role handles inquiries from clients, physicians, nurses, and representatives regarding case information, report statuses, and service requests.

Training and regular schedules vary, with a DOE pay rate of $15–$24 per hour. The position requires strong data entry, communication, and remote-work capabilities while maintaining confidentiality and HIPAA adherence.