Customer Service Representative- Medical Insurance

Velocitii; Florida; Remote; USD 22.000 - 24.000; Vollzeit

Benefits dieser Stelle

Paid training

Annual bonuses and merit raises

Work from home with no commute

Free healthcare for you and yourFamily

Zusammenfassung

Velocitii is seeking a Remote Customer Service Representative to support medical insurance inquiries from a home office. You will handle calls, guide users through provider portals, and respond to emails while maintaining service quality in a fast-paced, remote setting.

The role emphasizes training, growth opportunities, and a collaborative team culture with a focus on accuracy and customer care.

Qualifikationen

• 6+ months in a call-center experience.
• 1+ year of customer service experience.
• Organizational and problem-solving skills.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Aufgaben

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

Kenntnisse

Call center experience

Customer service experience

Organizational skills

Problem-solving

Navigate multiple computer systems

Virtual desktop environment

Distraction-free remote workspace

Ausbildung

High school diploma or GED

Tools

Clarc

OneNote

LifePro

Teams

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative- Medical Insurance

Full Time Remote Arizona, AZ, US

Salary Range: $16.00 To $17.50 Hourly

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!

WHAT’S IN IT FOR YOU – THE PERKS!

• Pay rate is $16.00-17.50/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!
• Work comfortably from home and skip the commute.
• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening