Remote Medical Information Specialist II: Patient Support

iniziomedical; United States; Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Remote work across international teams

Job summary

iniziomedical is seeking a Medical Information Specialist to provide frontline medical information and patient support by phone or other virtual channels. You will respond to questions from healthcare professionals, patients, caregivers, and consumers while supporting clinical research and education programs.

The role combines clear, empathetic communication with accurate documentation and careful handling of sensitive information in a remote setup with U.S. callers.

Qualifications

• Current SA Nursing Council registration or relevant SA healthcare registration where required by the program.
• Excellent spoken and written English, and ability to communicate with US-based callers.
• Proficiency with Microsoft Office, business applications, and contact centre systems.
• Ability to maintain a secure, confidential home workspace with reliable internet.
• Availability for schedules aligned with US operations, including non-standard hours.
• Ability to use computers and telephony equipment throughout the workday, including lifting up to 25 pounds.

Responsibilities

• Respond to requests for drug and medical device information using program guidance and scripts.
• Identify and document adverse events, product quality complaints, and other reportable information.
• Make follow-up calls to clinical research participants and enroll people in educational seminars.
• Gather participant details and enter information accurately in databases.
• Explain medical terminology in accessible language and provide professional telephone support.
• Follow privacy, security, and operating procedures; manage administrative tasks and priorities.

Skills

Medical information handling

Verbal communication

Written communication

Call center systems

Microsoft Office

Education

SA Nursing Council registration or relevant SA healthcare registration

Tools

Microsoft Office

Call center systems

Job description

iniziomedical is seeking a Medical Information Specialist to provide frontline medical information and patient support by phone or other virtual channels. You will respond to questions from healthcare professionals, patients, caregivers, and consumers while supporting clinical research and education programs.

The role combines clear, empathetic communication with accurate documentation and careful handling of sensitive information in a remote setup with U.S. callers.