Remote Medical Support Specialist

Shared Services Center - Fort Smith; Fort Smith (AR); A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Comprehensive Health Benefits -Medical

401k with company match

Tuition reimbursement

Descripción de la vacante

Community Health Systems, Inc. is seeking a Remote Customer Service Specialist to act as the first point of contact for patients, addressing inquiries and resolving issues with care and professionalism.

This entry-level role emphasizes strong communication, attention to detail, and the ability to handle inquiries via phone, email, and chat from a fully remote environment. You’ll work toward service metrics while collaborating across departments to ensure timely resolutions.

Formación

• H.S. Diploma or GED required.
• Associate Degree or some college coursework preferred.
• 1-2 years of customer service experience required, preferably in a call center or help desk.
• Familiarity with CRM software and customer service tools preferred.

Responsabilidades

• Responds to customer inquiries via phone, email, chat, or other channels with accurate information.
• Clarifies and resolves issues by identifying needs, root causes, and implementing solutions.
• Escalates complex issues for timely follow-up and resolution.
• Provides triage support for common issues related to platforms and back-office processes.
• Documents interactions in CRM with detailed records of inquiries and resolutions.
• Adheres to quality standards and KPIs including productivity, response times, and customer satisfaction.
• Delivers professional, patient-focused service and maintains a positive attitude.
• Collaborates with peers and supervisors to share insights and improve service.
• Performs other duties as assigned and complies with policies and standards.
• This is a fully remote opportunity.

Conocimientos

Strong communication

Written communication

Problem solving

Multitasking

Detail oriented

Independent worker

Team player

Interpersonal skills

Educación

High School Diploma or GED

Associate Degree / some college

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Community Health Systems, Inc. is seeking a Remote Customer Service Specialist to act as the first point of contact for patients, addressing inquiries and resolving issues with care and professionalism.

This entry-level role emphasizes strong communication, attention to detail, and the ability to handle inquiries via phone, email, and chat from a fully remote environment. You’ll work toward service metrics while collaborating across departments to ensure timely resolutions.