Medical Information Specialist

GForce Life Sciences; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable life sciences company is seeking a Medical Information Specialist to handle medical inquiries from healthcare providers and manage escalated calls from the call center. The ideal candidate will have 1-3 years of experience in providing medical information, excellent communication and interpersonal skills, and proficiency in MS Office. This position is essential for ensuring compliance with FDA guidelines while educating customers about the company's products.

Qualifications

• 1-3 years of experience providing medical information to customers.
• Excellent attention to detail and interpersonal skills.
• Experience with MS Office and MI Systems is a plus.

Responsibilities

• Receives and responds to medical information requests.
• Handles escalated calls regarding products.
• Updates and creates medical letters.
• Maintains legal responsibilities for product-related information.
• Serves as an educational resource for customers.
• Gathers information regarding product complaints.
• Supports interdepartmental projects as needed.
• Provides training to medical information personnel.

Skills

Attention to detail

Interpersonal skills

Communication skills

Negotiation skills

Tools

MS Office

Medical Information Systems

Job description

Responsibilities

• Receives, documents, and responds to written medical information requests from healthcare providers
• Handles escalated calls from the client's call center regarding products as needed
• Updates and/or creates medical letters pertaining to the client's products
• Limits corporate liability by meeting the medical, ethical and legal responsibilities of providing product/device-related information
• Serves as an educational resource to both internal and external customers
• Recognizes and gathers, according to FDA guidelines and company policies, initial information regarding any product complaint or adverse event of which made aware during the handling of medical information and medical device inquiries
• Contributes to interdepartmental projects and supports the provision of medical, scientific, and technical information regarding the client's products, as needed
• Provide assistance and/or training to other medical information personnel (i.e. consultants)
• Participate in handling call center escalations (no on-call or after-hours required, however)

Required

• 1-3 years experience with providing medical information to customers
• Excellent attention to detail, interpersonal, communication, and negotiation skills.
• MS Office; Experience with MI Systems a plus, but not required