Healthcare Support Specialist II — Remote

Abbott; United States; Teletrabalho; USD 23 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free medical coverage

Retirement plan with high employer-con

Tuition reimbursement

FreeU education benefit

Resumo da oferta

Abbott is seeking a Customer Support Specialist II to assist healthcare providers and patients from our United States remote Customer Care Center.

You will manage inbound and outbound contacts via phone, voicemail, and email, resolving questions and issues while supporting initiatives to improve the customer experience and sales strategies.

Qualified candidates have 3+ years of customer service, strong communication, and the ability to work independently in a fast-paced environment.

Qualificações

• High School Diploma or GED.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.

Responsabilidades

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and customer complaints; escalate as needed.

Conhecimentos

Customer service

Communication

Problem solving

Team collaboration

Time management

Formação académica

High School Diploma or GED

Ferramentas

Phone & Computer

Descrição da oferta de emprego

Abbott is seeking a Customer Support Specialist II to assist healthcare providers and patients from our United States remote Customer Care Center.

You will manage inbound and outbound contacts via phone, voicemail, and email, resolving questions and issues while supporting initiatives to improve the customer experience and sales strategies.

Qualified candidates have 3+ years of customer service, strong communication, and the ability to work independently in a fast-paced environment.