Remote Health Information Support Specialist (Contract)

Maximus; United States; Teletrabalho; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Maximus is recruiting a Customer Service Representative II to support the CDC INFO program. You will handle health inquiries via phone, email, and chat, following scripts and using approved resources to deliver accurate, policy-compliant information.

The position involves a training period, flexible schedules within standard shifts, and remote work from the continental US. Strong communication and research skills are essential for success in a fast-paced environment.

Qualificações

• Six months of customer service experience or more.
• Must speak and write English clearly and professionally.
• Complete the Customer Service assessment.
• Strong listening, communication, and problem solving skills.

Responsabilidades

• Provide customer service via phone, email, chat across channels.
• Follow scripts and protocols to resolve inquiries.
• Use CRM and other systems to track information and scheduling.

Conhecimentos

Customer service

English proficiency

Communication

Problem solving

Teamwork

Formação académica

High School diploma

Ferramentas

MS Word

Outlook

Descrição da oferta de emprego

Maximus is recruiting a Customer Service Representative II to support the CDC INFO program. You will handle health inquiries via phone, email, and chat, following scripts and using approved resources to deliver accurate, policy-compliant information.

The position involves a training period, flexible schedules within standard shifts, and remote work from the continental US. Strong communication and research skills are essential for success in a fast-paced environment.