Remote Medical Device Customer Support Specialist

JBL Resources; Illinois; Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

JBL Resources is seeking a remote customer service specialist for a Fortune 500 Medical Device company. You will handle inquiries via phone and email, manage orders, and provide product information while ensuring compliance with consumer laws.

In this role you will build strong relationships with customers, sales teams, and internal departments, educate customers about products, and analyze feedback to drive improvements. Collaboration and meticulous record-keeping are essential.

Formación

• Minimum 2+ years in customer service or related role.
• Strong verbal and written communication skills.
• Proficient with CRM systems and MS Office.

Responsabilidades

• Provide professional customer service via phone, email, and other channels.
• Address inquiries about sales orders, promotions, installations, and product information.
• Resolve customer complaints promptly and fairly, adhering to consumer laws.
• Maintain relationships with customers, sales teams, and internal departments.
• Educate customers about products, services, and updates.
• Analyze customer surveys and create targeted improvement plans.
• Document all interactions and keep CRM records accurate.
• Collaborate with internal teams to resolve issues and ensure smooth orders.
• Identify opportunities to improve processes and customer experience.

Conocimientos

Interpersonal communication

Written communication

Verbal communication

Team collaboration

Multitasking

Organizational skills

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

JBL Resources is seeking a remote customer service specialist for a Fortune 500 Medical Device company. You will handle inquiries via phone and email, manage orders, and provide product information while ensuring compliance with consumer laws.

In this role you will build strong relationships with customers, sales teams, and internal departments, educate customers about products, and analyze feedback to drive improvements. Collaboration and meticulous record-keeping are essential.