Remote Medical Software Support Specialist

Ninja Partners LLC; Texas; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Paid time off, birthday leave

Opportunities for skills training and

personal and professional development

Job summary

Ninja Partners LLC is seeking a remote-based Customer Support Specialist to assist customers with technical issues on our healthcare software. This full-time role uses BYOD and involves clear communication and meticulous ticketing.

You will triage, troubleshoot, and escalate as needed while maintaining empathy and professionalism. Training and collaboration with other teams are part of the role to ensure customer satisfaction.

Qualifications

• About 1 year of CSR experience.
• About 6 months in a technical support role (software/web or medical apps).
• Good verbal and written communication skills.
• Proficiency with computer applications and software.
• Experience using a CRM is preferred.
• Medical schooling or billing/coding knowledge is a plus.

Responsibilities

• Provide basic technical support to customers with issues on our products or services.
• Identify and troubleshoot technical problems and provide timely solutions.
• Explain technical solutions clearly to non-technical customers.
• Ensure accurate ticket triaging.
• Follow up with customers after initial contact to confirm resolution and offer further help.
• Escalate complex issues to higher-level team members as needed.
• Document customer interactions and issues in a CRM system.
• Deliver excellent customer service to ensure satisfaction and loyalty.
• Adhere to company policies and procedures and meet performance KPIs.
• Continuously improve knowledge through training and learning modules.
• Collaborate with other departments to resolve customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
• Support nursing homes and troubleshoot medical software.

Skills

CSR experience

Technical support

CRM usage

Medical software

Nursing home support

Communication skills

Education

Medical schooling

Billing/coding knowledge

Tools

CRM system

Job description

Ninja Partners LLC is seeking a remote-based Customer Support Specialist to assist customers with technical issues on our healthcare software. This full-time role uses BYOD and involves clear communication and meticulous ticketing.

You will triage, troubleshoot, and escalate as needed while maintaining empathy and professionalism. Training and collaboration with other teams are part of the role to ensure customer satisfaction.