Customer Service Representative

JBL Resources; Florida; Hybrid; USD 38,000 - 52,000; Full time

Job summary

JBL Resources is seeking a Remote Customer Service Representative to provide professional support via phone, email, and various channels. You will handle inquiries about orders, promotions, installations, and product information, ensuring timely, compliant resolutions while maintaining strong customer relationships.

The role requires a minimum of 2+ years in customer service, solid communication skills, and proficiency with CRM systems and MS Office.

Qualifications

• Minimum 2+ years of customer service or related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in using CRM systems and Microsoft Office Suite.
• Demonstrated ability to resolve conflicts and deliver customer-focused solutions.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Providing professional customer service through phone, email, and other communication channels.
• Handling inquiries related to sales orders, promotions, installations, and product information.
• Ensuring timely and fair resolution of customer complaints in compliance with consumer laws.
• Maintaining strong relationships with customers, sales teams, and internal departments.
• Developing and implementing initiatives to educate and inform customers about products, services, and updates.
• Analyzing customer survey results and creating targeted improvement plans.
• Documenting all customer interactions and maintaining accurate records in CRM systems.
• Collaborating with internal teams to resolve issues and ensure smooth order processing.
• Identifying opportunities to improve processes and enhance the customer experience.

Skills

Customer service

CRM systems

Microsoft Office

Conflict resolution

Communication skills

Teamwork

Tools

CRM Software

Microsoft Office Suite

Job description

Customer Service Representative - Remote

About Our Client: Our client has built a high-trust, people-first culture driven by real employee feedback and a commitment to innovation, collaboration, and performance. Known for fostering an environment where employees feel valued, supported, and empowered to grow, the organization continues to set itself apart as an employer of choice. Working here means joining a team of top technical professionals bringing cutting-edge products to the forefront—offering driven individuals the opportunity to make a meaningful impact every day.

Key Responsibilities

• Providing professional customer service through phone, email, and other communication channels.
• Handling inquiries related to sales orders, promotions, installations, and product information.
• Ensuring timely and fair resolution of customer complaints in compliance with consumer laws.
• Maintaining strong relationships with customers, sales teams, and internal departments.
• Developing and implementing initiatives to educate and inform customers about products, services, and updates.
• Analyzing customer survey results and creating targeted improvement plans.
• Documenting all customer interactions and maintaining accurate records in CRM systems.
• Collaborating with internal teams to resolve issues and ensure smooth order processing.
• Identifying opportunities to improve processes and enhance the customer experience.

Qualifications

• Minimum of 2+ years of experience in customer service or related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in using CRM systems and Microsoft Office Suite.
• Demonstrated ability to resolve conflicts and deliver customer-focused solutions.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work independently and collaboratively within a team environment.

JBL is an Equal Opportunity Employer and E-Verify Company