Customer Service Representative

JBL Resources; Illinois; Hybrid; USD 42,000 - 56,000; Full time

Job summary

JBL Resources is seeking a remote customer service specialist for a Fortune 500 Medical Device company. You will handle inquiries via phone and email, manage orders, and provide product information while ensuring compliance with consumer laws.

In this role you will build strong relationships with customers, sales teams, and internal departments, educate customers about products, and analyze feedback to drive improvements. Collaboration and meticulous record-keeping are essential.

Qualifications

• Minimum 2+ years in customer service or related role.
• Strong verbal and written communication skills.
• Proficient with CRM systems and MS Office.

Responsibilities

• Provide professional customer service via phone, email, and other channels.
• Address inquiries about sales orders, promotions, installations, and product information.
• Resolve customer complaints promptly and fairly, adhering to consumer laws.
• Maintain relationships with customers, sales teams, and internal departments.
• Educate customers about products, services, and updates.
• Analyze customer surveys and create targeted improvement plans.
• Document all interactions and keep CRM records accurate.
• Collaborate with internal teams to resolve issues and ensure smooth orders.
• Identify opportunities to improve processes and customer experience.

Skills

Interpersonal communication

Written communication

Verbal communication

Team collaboration

Multitasking

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

Location

Remote

About Our Client

Our client, a Fortune 500 Medical Device company, is recognized as one of the “World’s Best Workplaces” and a “Best Workplace for Diversity” by Fortune Magazine! This company has climbed to the top, gaining a reputation for both excellence and satisfaction and is hiring individuals who are self-motivated, results driven, and take pride in the impact their work has on patients and healthcare professionals.

Key Responsibilities

• Providing professional customer service through phone, email, and other communication channels.
• Handling inquiries related to sales orders, promotions, installations, and product information.
• Ensuring timely and fair resolution of customer complaints in compliance with consumer laws.
• Maintaining strong relationships with customers, sales teams, and internal departments.
• Developing and implementing initiatives to educate and inform customers about products, services, and updates.
• Analyzing customer survey results and creating targeted improvement plans.
• Documenting all customer interactions and maintaining accurate records in CRM systems.
• Collaborating with internal teams to resolve issues and ensure smooth order processing.
• Identifying opportunities to improve processes and enhance the customer experience.

Qualifications

• Minimum of 2+ years of experience in customer service or related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in using CRM systems and Microsoft Office Suite.
• Demonstrated ability to resolve conflicts and deliver customer-focused solutions.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work independently and collaboratively within a team environment.

NO C2C CANDIDATES

JBL is an Equal Opportunity Employer and E-Verify Company