Remote Medical Care Coordination Specialist

U.S. Department of Veterans Affairs; Hemet (CA); Remote; USD 56,000 - 73,000; Full time

Job summary

The Veterans Health Administration in Hemet, CA, seeks an Advanced Medical Support Assistant (AMSA) for the Specialty Call Center. The role involves applying advanced administrative judgment to clinical flow processes across multiple clinics and communities, ensuring access to care.

It supports the interdisciplinary care delivery model and coordinates with care teams to optimize appointment availability and communication.

Responsibilities

• Recommends changes to clinic procedures based on current administrative guidelines.
• Uses advanced patient systems to support multiple clinics in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and adjust schedules as needed.
• Maintains effective communication with patients, care teams, VA centers, and other agencies; prepares correspondence and notifies patients of results.
• Manages follow-up care such as consults and tests; processes secure messages via MyHealtheVet.
• Enters information into the electronic record; monitors pre-appointment information and requirements.

Tools

MyHealtheVet

Electronic Medical Record

Job description

The Veterans Health Administration in Hemet, CA, seeks an Advanced Medical Support Assistant (AMSA) for the Specialty Call Center. The role involves applying advanced administrative judgment to clinical flow processes across multiple clinics and communities, ensuring access to care.

It supports the interdisciplinary care delivery model and coordinates with care teams to optimize appointment availability and communication.